Your Rights and Responsibilities

As a patient in our day surgery, we like to inform you of your rights and responsibilities. We respect your individual rights and recognise your role in making decisions about your healthcare.

We adhere to the Australian Charter of Healthcare Rights. More information on the Charter can be found at www.safetyandquality.gov.au.

As a patient you have the right to:
  • Safe and competent care with dignity
  • Be informed about your condition, prognosis and treatment
  • Information necessary to empower you to give consent
  • Privacy and confidentiality in accordance with the Privacy Act
  • Access your health record in accordance with the day surgery policy
  • Refuse treatment
  • Respect for your cultural and religious practices
  • Have any complaint actioned
  • Have a second opinion

You have the responsibility as a patient to provide, to the best of your knowledge, accurate and completed information on past illnesses and changes in your condition.

You have the responsibility to
  • Inform your doctor if you are currently being treated by another doctor for the same complaint
  • State you do not fully understand a complicated treatment
  • Show consideration for the rights of other patients
  • Explain any religious or cultural beliefs that make it difficult for you to receive the recommended treatment
  • Tell the day surgery staff if you are not happy with your treatment

Privacy Policy

As a patient in our day surgery, we like to inform you of your rights and responsibilities. We respect your individual rights and recognise your role in making decisions about your healthcare.

We adhere to the Australian Charter of Healthcare Rights. More information on the Charter can be found at www.safetyandquality.gov.au.

As a patient you have the right to:
  • Safe and competent care with dignity
  • Be informed about your condition, prognosis and treatment
  • Information necessary to empower you to give consent
  • Privacy and confidentiality in accordance with the Privacy Act
  • Access your health record in accordance with the day surgery policy
  • Refuse treatment
  • Respect for your cultural and religious practices
  • Have any complaint actioned
  • Have a second opinion

Please note any violence and aggressive behaviour towards towards staff and other patients will no be tolerated.

Macquarie St Day Surgery is bound by the National Privacy Principles under the Privacy Act 1988 and the Health Records and Information Privacy Act 2002 (NSW) (HPIP ACT). We are committed to complying with these laws which govern how we collect, use and disclose, and store information.

The day surgery collects information that is needed to ensure you receive the best possible care. Your previous medical history will help us to identify which treatments are likely to be safe and effective for you. Your medical record is stored in the day surgery's secure computer system and only health professionals involved in your care can view it. We maintain strict policies about who has access to your personal information and all staff follow a code of conduct regarding patient confidentiality.

If reasonable and practical, we will collect information directly from you. This may occur when you fill out a form, or in person or over the phone. We may also collect personal information from a third party such as:

  • An individual's health service provider;
  • A health professional who has treated the individual.;
  • The individual's family member

We may collect, use or disclose formations for:
  • Conveying information to a reasonable person (e.g. patient's guardian or spouse)
  • Teaching and research
  • Legislative and regulatory compliance
  • Use by a multidisciplinary treating team
  • Liaising with health professionals, Medicare or your health fund
  • Billing and debt recovery
  • Health insurance funding
  • addressing liability indemnity
  • In an emergency where your life is a t risk and you cannot give consent
  • To manage the day surgery i.e. risk management, quality assurance and accreditation activities, for the education of other healthcare workers
  • To maintain medical records as required under our policy and by law, or for purposes required or permitted by law
  • On your pre-admission forms you will be asked to sign a consent for the collections & use of information. Please ask staff if you require more information.